Privacy Policy

Custom Graphics & Sign Designs Privacy Policy

Effective Date: January 1, 2024

At Custom Graphics & Sign Designs ("we", "us", "our"), we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website, use our services, or interact with us in other ways, including via text message.=

1. Information We Collect

We collect the following types of information when you visit our website, make an inquiry, or place an order:

• Personal Information: This includes your name, email address, phone number, mailing address, and any other information you voluntarily provide when contacting us or making a purchase.
• Payment Information: If you make a purchase through our website, we collect payment details such as your credit/debit card information. This data is securely processed by our third-party payment provider and is not stored on our servers.
• Technical Information: We collect information such as your IP address, browser type, and device information through cookies and similar technologies to enhance your browsing experience and optimize the website.

2. How We Use Your Information

We use the information collected from you for the following purposes:

• To process and fulfill your orders.
• To communicate with you regarding your inquiries, orders, or projects.
• To improve our products, services, and website functionality.
• To send marketing and promotional communications, including via email and text messaging, when you have opted into receiving them.

3. Sharing of Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party companies that provide services on our behalf, such as payment processing, order fulfillment, and email/text communications.
• Legal Requirements: We may disclose your information when required by law or in response to valid legal requests by public authorities (e.g., court orders, subpoenas).

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, or alteration. While we take reasonable precautions, please be aware that no data transmission over the internet or data storage method is completely secure.

5. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience, track website performance, and personalize your interactions. You can manage your cookie preferences through your browser settings, although disabling cookies may affect certain website functionalities.

6. Text Messages and TCR Compliance

By providing your phone number, you consent to receive text messages from Custom Graphics & Sign Designs, including promotional messages and important updates regarding your orders.

Text Message Compliance:  

We comply with The Campaign Registry (TCR) and applicable regulations regarding text message communications, including the Telephone Consumer Protection Act (TCPA). To ensure compliance:

• Consent: We only send text messages to individuals who have provided express consent to receive such messages.
• Opt-Out: You may opt-out of receiving text messages from us at any time by replying "STOP" to any text message you receive, or by contacting us at 904-264-7667.
• Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
• Frequency: The number of messages you receive will vary based on your interaction with us, but you will not receive an excessive number of texts, and we aim to keep messages relevant to your inquiries or orders.

7. Your Rights

You have the following rights regarding your personal data:

• Access: You can request access to the personal information we have about you.
• Correction: You can request to correct any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to any legal retention obligations.
• Opt-Out: You may opt-out of receiving marketing emails or texts by following the unsubscribe instructions in the communication or by contacting us directly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

Custom Graphics & Sign Designs  

99 Industrial Loop N., Orange Park, FL 32073

904-264-7667